“I had the pleasure of working with Tiffin for three years and I was impressed with how they are able to look at everything through the lens of the customer. They are a problem solver and use data and analytics to make informed decisions to retain current customers and acquire new ones as well. Their work ethic and tenacity is admirable and I love how they are laser-focused, especially if it comes to creating or improving a process that will make an organization even better. From a sales standpoint, they are competitive in a great way and always strives to smash the goals given to them. I always value having someone like Tiffin on my team because they seek continuous improvement in everything that they do. ”
– Scott Bowman, Bowman & Company, Inc.
“Tiffin served as the Orlando Philharmonic's website redesign project manager and was responsible for everything from creating the RFP to site launch. They took the time to understand the intricacies and challenges related to migrating out of a legacy system and used that knowledge to help avoid bear traps that derail similar projects.
They created an inclusive content feedback loop that incorporated voices from each department without letting the project get bogged down with committee decision making. That effective style of team leadership paid off again by preparing internal constituents for upcoming changes when shifting out of their legacy CRM and CMS systems.
Tiffin managed to maximize the new site's potential by using data driven decision making to help update and modernize any underperforming KPIs. They documented each step in the process and compiled a remarkably effective internal resource documentation library for each department to use when compiling future content.
Most importantly, the project launched on time, on budget, and started generating higher revenue from day one thanks in no small part to their role. I would be happy to work with them again on any project.”
– Drew McManus, Venture Industries Online
“A ticketing/arts professional with a bright future as an arts administrator. Passionate, knowledgeable and forward thinking regarding industry matters. Tiffin has excelled in wearing many hats in their performing arts career. They have shined running day to day operations for a Central Florida arts group and as a software administrator for a high-volume performing arts center in a consortium setting (overseeing the structure of the database and managing +100 users across multiple organizations).
An asset...the real deal--As personal characteristics go Tiffin’s extensive skill-set may only exceeded by their fervent belief in the importance of cultural experiences that they help curate.”
– Nicholas Smith, Dr. Phillips Center for the Performing Arts
“Tiffin was a key employee at the CSO during their tenure, leading and overseeing the switch to a new CRM, creating policies and procedures for the box office, managing our seasonal Call Center, and providing oversight of our customer service initiatives. They helped the CSO achieve sales goals with their strong work ethic, team-player attitude, and willingness to learn. Their career trajectory is proof of their exceptional talent and abilities. “
- Samantha Teter, Chattanooga Symphony & Opera
“Tiffin is a tremendous asset to any team they work with. Their data-driven and focused approach to arts administration makes them a true leader in the field. They have great customer service, a passion for the arts, and are an all-around wonderful person to know. It's a pleasure to have had the experience to work with them!“
- Cristina Venturini, Orlando Philharmonic Orchestra
“Tiffin was a student of mine at the Tessitura Center of Professional Development in 2018. Since this time, I have gotten to know Tiffin very well professionally and personally.
During the 6 week class, they participated with confidence, elicited strong collaborative efforts from all involved in the class, and communicated well with their peers. They accept responsibility, put forth an enormous amount of effort to meet deadlines, and capably respond to challenges.
Tiffin is a value-driven, fun, interesting, and curious person who thinks of others, respects differences, and acts with kindness and integrity. I consider myself lucky to call them my both my colleague and friend.“
- Becci Brace, Tessitura Center for Professional Development