Arts Leader | CRM Guru
Hi, I’m Tiffin!
I am so happy you’re here. As you explore my site, you’ll probably notice that I have experience in leadership, CRM administration, customer service and experience, data analytics, and sales monitoring. You may also notice that I am a classically-trained musician, which has helped me develop attention to detail, strategy, teamwork, and of course, the ability to fail forward.
While I love working in CRMs and processes, I tend to look at everything through the lens of the customer. I believe a great customer experience cannot be divorced from great data, and thoughtful design. I use that understanding to inform every decision I make.
I am interested in working with diverse teams toward the common goal of excellence, while continuing to grow as a leader and person.
Please feel free to explore my site, and if you’d like to have a chat, reach out.
Core Management Competencies
“Tiffin’s work ethic and tenacity is admirable and I love how they are laser-focused, especially if it comes to creating or improving a process that will make an organization even better.”
- Scott Bowman, Bowman & Company, Inc.
Decision Making
Data-driven decision maker.
Strategic Thinking
All the world is a game of chess.
Problem Solving
If it’s broken, let’s fix it.
Change Management
Detail-oriented and thorough planner.
Building Collaborative Relationships & Fostering Teamwork
We’re stronger together.
“An asset...the real deal--As personal characteristics go Tiffin's extensive skill-set may only be exceeded by their fervent belief in the importance of the cultural experiences that they help curate.”
- Nick Smith, Dr. Phillips Center for the Performing Arts
What drives me?
I am passionate about creating and improving processes, and using technology to solve problems.
Here are some ways I have innovated at work:
created and implemented a learning hub for CRM users at an organization with 100+ users, allowing me to post training videos, discipline-specific learning opportunities, quizzes, documentation, and host live online training in one central location.
led multiple organizations to better data practices by customizing CRMs to meet the needs of the organization, capturing key data points, and offering more intuitive user experiences.
used available web technology to create a seamless customer experience for a regional orchestra, allowing guests to service their account, request an exchange, refund, or re-print, and see the view from their seats all on the website.
“Tiffin is a value-driven, fun, interesting, and curious person who thinks of others, respects differences, and acts with kindness and integrity. I consider myself lucky to call them my both my colleague and friend.”
- Becci Brace, Tessitura Center for Professional Development
I would love to help you get the most out of your CRM.
Contact me.
tiffin.feltner@gmail.com
(423) 994-5127
Winter Park, FL