https://tiffinmfeltner.com/home daily 1.0 2022-08-20 https://images.squarespace-cdn.com/content/v1/5f28cdb791762b267f02743c/1596510590742-52TTT8R9NTR35EHE5QZ2/Tiffany%2BHeadshot.jpg Home - Hi, I’m Tiffin! I am so happy you’re here. As you explore my site, you’ll probably notice that I have experience in leadership, CRM administration, customer service and experience, data analytics, and sales monitoring. You may also notice that I am a classically-trained musician, which has helped me develop attention to detail, strategy, teamwork, and of course, the ability to fail forward. While I love working in CRMs and processes, I tend to look at everything through the lens of the customer. I believe a great customer experience cannot be divorced from great data, and thoughtful design. I use that understanding to inform every decision I make. I am interested in working with diverse teams toward the common goal of excellence, while continuing to grow as a leader and person. Please feel free to explore my site, and if you’d like to have a chat, reach out. https://images.squarespace-cdn.com/content/v1/5f28cdb791762b267f02743c/1597121255622-Y9SSJQVD26QJBSMJS8EK/image-asset.jpeg Home - “Tiffin is a value-driven, fun, interesting, and curious person who thinks of others, respects differences, and acts with kindness and integrity. I consider myself lucky to call them my both my colleague and friend.” - Becci Brace, Tessitura Center for Professional Development https://images.squarespace-cdn.com/content/v1/5f28cdb791762b267f02743c/1596518883897-J95WMXGF6JPS444XAF8V/Piano.jpg Home - What drives me? I am passionate about creating and improving processes, and using technology to solve problems. Here are some ways I have innovated at work: created and implemented a learning hub for CRM users at an organization with 100+ users, allowing me to post training videos, discipline-specific learning opportunities, quizzes, documentation, and host live online training in one central location. led multiple organizations to better data practices by customizing CRMs to meet the needs of the organization, capturing key data points, and offering more intuitive user experiences. used available web technology to create a seamless customer experience for a regional orchestra, allowing guests to service their account, request an exchange, refund, or re-print, and see the view from their seats all on the website. https://images.squarespace-cdn.com/content/v1/5f28cdb791762b267f02743c/1596668032005-66UVTCK60I0N667PQAQU/TMF%2BLogo Home https://tiffinmfeltner.com/about daily 0.75 2022-08-20 https://tiffinmfeltner.com/recommendations daily 0.75 2022-07-31 https://tiffinmfeltner.com/experience daily 0.75 2022-08-20 https://tiffinmfeltner.com/skills-certificates daily 0.75 2022-08-20 https://images.squarespace-cdn.com/content/v1/5f28cdb791762b267f02743c/1596523969398-NO2E7672Z6XA27Y8QOCV/image-asset.jpeg Skills & Certificates - The Complete SQL Bootcamp Completed in 2020, this course introduced me to the basics of writing SQL queries, and gave me a solid understanding of database structure. https://images.squarespace-cdn.com/content/v1/5f28cdb791762b267f02743c/1596669073846-3M9FIL6U9OUOLPKVZTS2/TMF+Logo Skills & Certificates - Skills Content Management CRM Administration Customer Experience Customer Relations Data Analytics Data Management & Structure Microsoft Office Suite SQL * This is not an exhaustive list https://images.squarespace-cdn.com/content/v1/5f28cdb791762b267f02743c/1596524022556-TB9QZ9JO3T8XKSM6LSLR/image-asset.jpeg Skills & Certificates - Tessitura Center for Professional Development Completed in 2018 & 2022, this course provided a thorough understanding of ticketing & fundraising Tessitura CRM. https://images.squarespace-cdn.com/content/v1/5f28cdb791762b267f02743c/1596524111658-VBG8LBFPYZRYF62D8KYP/image-asset.jpeg Skills & Certificates - Holmberg Arts Leadership Institute Completed in 2014, this program was aimed at developing community leadership around the arts.